I have been using Insight Systems Exchange (ISE) for over 5 years. When I made my first purchase I was concerned about buying “used” equipment. How would the warr anty work? Would ISE stand behind their product? Would my students feel cheated that they were getting “used” equipment?
I’m happy to report that all of my purchases from ISE have been smooth and pleasant transactions. In my 5 years using ISE I have not had a single problem getting them to stand behind their product. I actually prefer using their technical support compared to the “other guys”, who wants to spend 20 minutes waiting on hold only to reach a person who is going to walk you through a 30 minute scripted trouble-shooting process? ISE respects my time, any warranty issue I have had was handled in 10 minutes or less no hassles!
My students and staff see equipment being replaced regularly now and they’re happy about that. With the savings that I get by purchasing through ISE I’m able to afford better servers, printers and I recently rolled out industrial strength Ruckus Wireless throughout my campus…all thanks to ISE.
My ISE rep, Dawn Luxon, has proven to be invaluable! Whenever I need information she is my go-to gal. ISE has given her a team of network engineers as well as industry contacts that I simply don’t have at my disposal. If by chance I ask her a question that she can’t answer immediately, I know that she’ll be able to reach out to someone who can and she’ll get back to me without all the marketing hype or trying to sell me something I don’t need.
I’ve made a lot of decisions in the last 5 years, but deciding to use ISE for all my desktop, server and wireless needs was one of the best decisions I could have made!
Paul Hancock – Technology Coordinator, Lanesville Community School Corporation
Dependable, up-to-date equipment from a variety of manufacturers. Outstanding service and support. Prompt, reliable, no-hassle warranty service. Prices that help stretch your budget. You get all of that and more from Insight Systems Exchange, a great source of computer equipment.
Chuck H., Director of Technology – Illinois
2NDGEAR--formerly known as Insight Systems Exchange--is an IT refurbishing company based in Garden Grove, California. We provide Off-Lease and Refurbished Equipment like Servers, Switches, Storage gear, Laptops and PCs to Businesses and Education organizations in the U.S. We also support our customers looking for help regarding IT lifecycle management solutions.