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Mr. De La Pena, Technical Support Specialist – The Cushman School, Miami FL
We are lucky to have Mr. Joshua Stranathan as our 2NDGEAR account representative. Mr. Stranathan is detail-oriented and excellence-driven. He goes the extra mile to solve every single problem we have and works proactively to prevent problems from recurring. He is always ready to provide us the best deals and stands by them—and he solves any issues that come up along the way. He has gained our respect and admiration for his devotion to his work and performance.
It goes without saying that we always think of him first whenever there is a need or an opportunity to engage in any business. He is part of our family.
Thank you for all your team does to satisfy our every wish.
Paul Hancock – Technology Coordinator, Lanesville Community School Corporation
I have been using 2NDGEAR for over 5 years. When I made my first purchase I was concerned about buying “used” equipment. How would the warranty work? Would 2NDGEAR stand behind their product? Would my students feel cheated that they were getting “used” equipment?
I’m happy to report that all of my purchases from 2NDGEAR have been smooth and pleasant transactions. In my 5 years using 2NDGEAR I have not had a single problem getting them to stand behind their product. I actually prefer using their technical support compared to the “other guys”, who wants to spend 20 minutes waiting on hold only to reach a person who is going to walk you through a 30 minute scripted trouble-shooting process? 2NDGEAR respects my time, any warranty issue I have had was handled in 10 minutes or less no hassles!
My students and staff see equipment being replaced regularly now and they’re happy about that. With the savings that I get by purchasing through 2NDGEAR I’m able to afford better servers, printers and I recently rolled out industrial strength Ruckus Wireless throughout my campus…all thanks to 2NDGEAR.
My 2NDGEAR rep, Dawn Luxon, has proven to be invaluable! Whenever I need information she is my go-to gal. 2NDGEAR has given her a team of network engineers as well as industry contacts that I simply don’t have at my disposal. If by chance I ask her a question that she can’t answer immediately, I know that she’ll be able to reach out to someone who can and she’ll get back to me without all the marketing hype or trying to sell me something I don’t need.
I’ve made a lot of decisions in the last 5 years, but deciding to use 2NDGEAR for all my desktop, server and wireless needs was one of the best decisions I could have made!