Refurbishing Process

Considering the misconceptions around refurbishing in general, the following section is aimed at answering the main questions that you may have regarding the 2NDGEAR re-marketing process. If you still have questions after viewing that page, please contact one of our representatives at +1 (855) 812-9335 or contact us via email.

Refurbished vs. used, what’s the difference?
How reliable is your refurbishing process?
How can you provide a 3-year warranty on most IT equipment?
Do you sell new computers?
If I decide to make a bulk order, will all the items shipped be identical?

Refurbished vs. used, what’s the difference?

“Used” refers to systems that were bought, used, and sold after usage without any warranty, certification, or reputable company to back up the purchase of such. These can be found being sold by individuals who might be selling their old product online on auction or classified ads websites.

Additional money may be spent as there is usually no promise of how long the machine will work. Moreover, there is usually no connection between the buyer and the seller after the purchase has been made.

Although the words “refurbished” and “used” seem synonymous this is not always the case. The following reasons would make a product fall under the “refurbished” umbrella:

  • The equipment comes from an OEM’s unsold inventory.
  • The initial owner returned the item to the manufacturer without even opening the box or using it at all. Such items get labeled “factory recertified” on our site.
  • The product has been used and was acquired from a leasing reseller or from the Business sector at the end of its leasing cycle. Such item is considered “off-lease”.

2NDGEAR specializes in refurbished systems that are not just used items. They come from reliable sources like computer manufacturers, leasing resellers, Fortune 500 companies, and wholesalers.

Any system entering our tech center goes through a stringent inspection process. We begin with a thorough test of the device’s current functionality and ensure the unit functions as well as it did when new. After being cleaned, both inside and out, the product is restored to the original equipment manufacturer specifications or upgraded upon the customer’s request and tested one last time prior to shipping.

We are so confident about our refurbishing process that we will back up any laptop, desktop, server, network switch and monitor purchase with a 3-year advance cross-ship warranty. We also cover storage products for 2 years.

Buying refurbished with 2NDGEAR does not mean buying “used”. We stand behind our products while guaranteeing you low cost of ownership, peace of mind, responsive customer support and a wide range of IT services during the entire life cycle of your assets.

If you would like to speak with us today, please call +1 (855) 812-9335 to discuss your IT needs and see how we can get you the right refurbished equipment at the affordable price you are looking to spend.

How reliable is your refurbishing process?

All of our equipment has been thoroughly inspected, cleaned, and restored to the original equipment manufacturer specifications.

2NDGEAR holds many certifications: Microsoft Authorized Refurbisher, Microsoft Authorized Education Reseller and Dell PartnerDirect. This means that our technicians are trained and certified according to those manufacturers’ standards to effectively refurbish and deploy high grade equipment to our customers.

We are also a Dell Certified Repair facility. As a result, Dell uses our A+ trained technicians and 46,000 sq. ft. technology center to repair their own computer equipment.

By working and partnering with Dell, HP and Microsoft the 2NDGEAR team will provide you with excellence in service and products. 2NDGEAR certified technicians are trained to repair, refurbish and resell IT equipment.

How can you provide a 3-year warranty on most IT equipment?

2NDGEAR has been in business for 27 years. Being in the field for that long helped us to build a dense network of reliable providers like computer manufacturers, leasing resellers, Fortune 500 companies, and wholesalers.

Furthermore any system entering our tech center goes through a stringent inspection process. We begin with a thorough test of the device’s current functionality and ensure the unit functions as well as it did when new. After being cleaned, both inside and out, the product is restored to the original equipment manufacturer specifications or upgraded upon the customer’s request and tested one last time prior to shipping.

Providing refurbished IT equipment for more than 25 years also helped us get a pretty deep understanding of our customers’ needs especially in the education sector where the refresh cycle is about 3 years.

Although we offer shorter terms and more flexible warranty options, we stay behind our products with our 3-Year advance replacement warranty by default.

Do you sell new computers?

Yes and no. Although we sell refurbished products, we sometimes receive items in pristine condition falling under the “factory sealed” or “factory recertified” category.

This equipment may come from a manufacturer’ unsold inventory. We may also receive a product that a customer returns to the OEM without even opening the box or using it at all. We will classify such equipment as “new / factory sealed”.

If I decide to make a bulk order, will all the items shipped be identical?

Yes. If that is a requirement on your order, we will ship identical items.